Refrain from travelling or visiting us if you have any symptoms of Coronavirus Covid-19 and if you are in the shielding group to help us stop the spread.  If you have any of these symptoms please do not travel or visit:

.  Fever  . Cough  .  Shortness of Breath .  Sore Throat  .  Headache  .  Muscle Pain  .  New loss of taste of smell .  Chills  .

Please pay attention to our rules around the site and adhere to them.
​Catch coughs and sneezes in a tissue and bin immediately.  If you haven’t a tissue to hand use the crook of your elbow. Where possible stay in your household group and keep our social distancing rules at all times.
Wash your hands regularly and especially after touching common touch areas.  Regular hand hygiene is good practice and reduces the risk of transmission.
Exercise caution in large groups and always keep the social distancing measures.
Indoors in our communal areas please use a face mask/face covering.
Stay in accommodation with those that are in your bubble or from the same household.

​Please take a minute to read the information below!
​Please do not hesitate to contact us by telephone 01506 630808 or by email admin@thevu.co.uk with any queries or any further information you may need.

​Payment is required in full at time of booking. We do not accept provisional bookings. Please contact us with any queries or if you prefer to make a telephone booking rather than online.
You will have up to 14 days from date of booking to receive a refund less an admin charge of £10 per/each accommodation booked.

Cancellation or No-Show
​In the event of cancellation or no-show we do not offer any (full or partial) refund.
However, if more than 7 days notice is given, we may at the discretion of the company offer an alternative date suitable to you only if we have the availability to do so.

Travel Insurance
​We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered should you need to cancel your holiday for any reason.

​Smoking is not permitted in any of our snugs.

Dogs & Pets
​We only allow assistance dogs on to the site, no other pets are allowed. Please call or e-mail to advise us if you are bringing an assistance dog.

​NO under 18s are allowed to stay on site by themselves and must be accompanied by an adult/adults. If a booking is made and staff become aware they are under age we will ask them to leave with no refund.
Children should be supervised at all times and parents/guardians/supervisors are responsible for the children in their care. This applies to the whole site. Children must not be allowed to run around cars, private accommodation.

​Any damages or breakages or extra cleaning charges on the site to the equipment or the like will be chargeable. Likewise if anything is missing. We reserve the right to charge to the credit/debit card (details given on booking) an additional fee should anything be left in an unsatisfactory condition or if there is any damage to our property.

​Whilst we clean and maintain our site; guests are expected to leave snugs in a neat and tidy fashion.

Noise and Alcohol Consumption
​Please be considerate of other guests and we ask you keep the noise to a minimum after 11pm.
Under no circumstances can amplified music be played outside at any time of the day.
Whilst we allow the bringing and moderate consumption of alcohol we prefer you to do this at your own snug.
NO drugs to be brought on site at all or taken except for medical reasons and should not be left unattended.

Complaints Procedure
​We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

​Arrival/Check In is from 2pm to 4.45pm (Mon to Sat) and Sundays from 2pm to 3.45pm. Departure/Check Out is at 11:00am on the day of departure.
If checking out early please advise us of this. There is a late Check Out option (subject to availability) of £10 per person which allows you to leave up to 12:00pm.
Late check out (if available) must be paid for at reception and we must be made aware of your late check out prior to reception closing the day before the late check out.

​Fire points are located around the site. Please familiarise yourself with the nearest point.
Camp fires are not permitted.

​Parking is restricted to one space close to your accommodation. Additional cars to be parked at main car park.

​Please Note
​We reserve the right to refuse service to anyone. Flagrant disregard of site rules shall be reason for removal from the site without refund. We regret we cannot be responsible for loss or damage to personal property. Please notify reception with any comments or concerns.

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